Refund & Return Policy
Our producer partner is Printify, a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your order is the wrong size, colour, or if you simply changed your mind.
However, in case of a damaged product or a manufacturing error, Printify will offer a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with the Printify team using the “Submit issue” form and provide a clear photo showing the issue. There is no need to return the damaged product.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or colour. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
If you have any issues with your order, please get in touch with us as soon as possible and we will do our very best to resolve it for you.
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